Passenger Control

All regulations and the exact procedure of the security control for passengers are described in a new information booklet, which has been produced by the Austrian Airports Working Group (AV). This clarifies the current regulation on the carrying of liquids as well as the regulations on the transportation of permitted or dangerous objects. For more detailed information, click on the right page.   

 

How do I pass conveniently through security control?

To save you time and to enable you to reach your flight as quickly as possible, the following tips will make it easier for you to pass through security control:

Please remove the following items: 
•      Head wear
•      Scarves, shawls
•      Outer clothing (e.g.: jackets, sports jackets, blazers, coats, waist coats)
•      Belts if instructed by the security agent
•      All objects carried in pockets
•      Watches and jewellery if instructed by the security agent

Please show the following items to the security agent separately:
•      All liquids (see regulation on liquids)
•      electronic items
•      boarding cards

Searches

Passengers or airport staff who set off the alarm when passing through the metal detector gates, or who must be searched in compliance with the legally required minimum control quota, will be searched in accordance with a specified procedure. 
Checks must be made that no prohibited objects are taken into the so-called security zone of the airport. The reason why the alarm was set off must also be checked. 
If the area of alarm is localised by our technical devices to the intimate areas (and/or women’s breast area), a further control will be carried out in private in one of our search cabins. 
A description of this control is given below:
:

A “prohibited object” was found.

If a “prohibited object” is found during a search or by the luggage X-ray, we offer various options. Our Service Officer can provide services to you 24 hours a day, 365 days a year, on an individual and personalised basis. 
For further information, please visit our service page.

 

I need medication during my flight.

If you need medicinal products, such as insulin, eye drops, nose drops, medication for coughs or colds, and/or cold packs for storage of medication, during your flight, then these are excluded from the prohibition.

I am travelling with children

In order to make your and your children’s stay at the airport as pleasant as possible, we ask you to observe the following points when passing through security control.
  • Children must be removed from pushchairs or carry aids, e.g. baby carriers, carry straps, etc. before the security control
  • Pushchairs and carry aids must go through a separate security control. This involves the same control measures as those that apply your hand luggage. All objects are subjected to an X-ray check. 
We request that you remove any components, e.g. wheels, parasol, etc. if you are asked to do so by our security control staff.
 
We ask for your understanding that no components may be removed by the security control staff, but that this must be done by yourself as the owner.
 
Of course, we are here to help you through the entire control process.
  • Please note that children too will need to undergo a security control.
 
Liquids
 
In order to provide the greatest level of care for your children throughout the whole journey, you are of course allowed to take liquids on board which you need to care for your children. These include, for example, the following liquids and objects:
 
  • creams
  • lotions
  • baby food
  • special water
  • boiled water
  • pudding for children
  • juice for children
  • medicinal products in the required amount
  • etc.

I am travelling with animals

The security and well-being of all travellers at Vienna Airport are very important to us. This also goes for your pets, of course, for which special security controls are necessary.
Please carry your pet in a transport container designed for this purpose and approved by your airline, and allow for ample time at Vienna Airport. 
When carrying out the security control, we take care to handle your pet in an animal-friendly and humane way. The security control staff are specially trained to carry out the controls. 
Vienna Airport has a large range of equipment at its disposal to make the control as quick and simple as possible. If you would like to learn more about the security controls for animals at Vienna Airport, have a look at the PULS4 report “ VIAS - the animal-friendly security control”.
Your airline can give you information about the special transportation regulations for your animal. 
A list of all airlines represented at Vienna Airport is given here .

I am wearing a plaster-of-Paris or synthetic bandage at the time of travelling

If you are wearing a plaster-of-Paris or synthetic bandage at the time of travelling, you will need to undergo a special control. 
If you are able to take off your synthetic bandage for the security control, please inform a member of the security control staff of this

I am travelling with an artificial limb, implant or walking aid

Artificial limbs 
Please let our security control staff know that you have an artificial limb before you go through the security control. 
Depending on the type of artificial limb, you will need to undergo a special security control. We will, of course, show the greatest discretion and will carry out the control in private.
  
Implants 
Please let our security control staff know that you have a bodily implant before you go through the security control. We will, of course, show the greatest discretion.
  
Walking aids 
Please note that both you and your walking aid will need to go through a security control.

I am travelling with a wheelchair

Please note that both you and your wheelchair aid will need to go through a security control.
Our security control staff are specially trained to carry out a control of a wheelchair quickly. 
We ask for your understanding that the control procedure for electric wheelchairs is different from that for manual wheelchairs because of their size and construction. We will, of course, show the greatest discretion.

I am wearing a cardiac pacemaker and neurostimulator

Please let our security control staff know that you are wearing a cardiac pacemaker or neurostimulator before you go through the security control. 
For health reasons, we can of course offer you a special control procedure.

I am carrying an urn in my hand luggage

Please let our security control staff know that you are carrying an urn in your hand luggage. 
Please note that an urn will also need to undergo a security check. 
Our security control staff are specially trained to carry out these checks. We will, of course, show the greatest discretion.


ADVICE:

All links, hyperlinks, images and other documents below are up-to-date as at 05.07.2013. In certain circumstances, certain information and/or legal basis has been amended. Constant efforts are made to keep this home page up-to-date at all times, but please check whether amendments have been made to the legal basis in each case. Please note that no legal liability can be accepted in claims for damages on the grounds of incorrect or insufficient information either on this or linked home page(s). Thank you for your understanding.